Last updated: 26 July 2025

Garden Egg Chair is a trading name of FURNITURE STAR LIMITED (VAT Number: GB 291869452)

Registered office: 29 Ystrad Road, Fforestfach, Swansea, Wales, SA5 4LH, United Kingdom

Phone: +44 161 391 2033 · Email: support@gardeneggchair.co.uk

1) Summary (read this first)

  • Return window: You can return most items within 30 days of delivery for a refund or exchange.
  • Return cost: Free — we cover the return shipping. We’ll issue a pre-paid, trackable return label (Royal Mail / DPD / similar).
  • Refund timing: We process refunds within 7 days of receiving and inspecting your return. Banks typically take an extra 3–5 working days to credit the funds.
  • No restocking fees.
  • Statutory rights: Your 14-day right to cancel under the UK Consumer Contracts Regulations still applies.

2) Your statutory right to cancel (UK consumers)

You have 14 days from the day you (or someone you nominate) receives the goods to cancel your order without giving a reason. You then have 14 additional days to return the goods. We will refund you in full, including the standard delivery cost you paid at checkout. (This sits alongside — not instead of — our 30-day store policy.)

3) Eligibility & Condition of Returns

To be eligible for a refund or exchange, items must be:

  • Unused and in resaleable condition
  • In the original packaging, with all accessories, manuals and fixings included
  • Returned with a valid tracking number (we provide one via our pre-paid label)

Non-returnable items (unless faulty / misdescribed)

  • Personalised or made-to-order items
  • Gift cards
  • Items showing signs of misuse, improper assembly, neglect, or damage not caused by transit or a manufacturing defect

4) How to start a return (step-by-step)

  1. Email us: contact@gardeneggchair.co.uk (or use the contact form) within 30 days of delivery. Include: order number, full name, delivery postcode, reason for return, and photos if damaged/faulty.
  2. Receive your RMA + label: We’ll send return instructions and a pre-paid, trackable label.
  3. Pack safely: Use the original packaging if possible.
  4. Ship it back: Drop off with the specified courier and retain the receipt/tracking number.
  5. Refund / exchange: Once received and inspected (usually within 72 hours), we’ll confirm by email. Refunds are issued within 7 days to your original payment method.

5) Faulty, damaged or not-as-described items

  • Email contact@gardeneggchair.co.uk with photos/videos of the issue.
  • In many cases, we won’t require you to return the item; we may ship a replacement part or full replacement straight away.
  • If a return is required, we’ll provide a pre-paid return label and process a repair, replacement, or full refund in line with the Consumer Rights Act 2015.

6) Exchanges

Want to swap for another model or colour? No problem. Contact us at support@gardeneggchair.co.uk and we’ll arrange an exchange with no restocking fee. If there’s a price difference, we’ll charge/refund the difference accordingly.

7) Change of mind

Change of mind is accepted. You can return the order within 30 days of delivery following the steps above. We cover the return shipping.

8) Cancel an order

We usually process orders quickly. If you need to cancel, contact us immediately. If your order has already shipped, you can still return it within 30 days using the process above.

9) Return address

FURNITURE STAR LIMITED

29 Ystrad Road, Fforestfach, Swansea, Wales, SA5 4LH, United Kingdom

(Please do not ship anything back before you receive return instructions/RMA — we may direct you to a different returns hub.)

10) Refund timelines & method

  • We process refunds within 7 days after the return is received and inspected.
  • Refunds are issued to the original payment method only.
  • Your bank or card issuer may take 3–5 additional working days to post the funds.
  • We do not accept cash-on-delivery (COD) returns.

11) Late or missing refunds

If you haven’t received a refund after our confirmation:

  1. Check with your bank/card provider (some take longer to post).
  2. Contact us at support@gardeneggchair.co.uk and we will investigate immediately.

12) Questions?

We’re happy to help.

Customer Support

📧 contact@gardeneggchair.co.uk
📧 returns@gardeneggchair.co.uk
📧 support@gardeneggchair.co.uk

📞 +44 161 391 2033