Last updated: 25 July 2025

Garden Egg Chair is a trading name of FURNITURE STAR LIMITED (VAT Number: GB 291869452), registered at 29 Ystrad Road, Fforestfach, Swansea, Wales, SA5 4LH, United Kingdom.

Phone: +44 161 391 2033 · Email: support@gardeneggchair.co.uk

These Billing Terms & Conditions explain how pricing, payments, taxes, security, and refunds work when you purchase from https://gardeneggchair.co.uk (the “Website”). They should be read together with our Terms of Service, Privacy Policy, Refund & Return Policy, Shipping Policy, and Warranty Policy.

1) Secure Payments (SSL/TLS Encryption)

We use TLS (SSL) encryption throughout checkout to protect your personal and payment information. All sensitive data (e.g., card numbers) is transmitted securely and encrypted in transit.

2) PCI DSS Compliance

Our payment processing partners are Level 1 PCI DSS compliant (the highest standard set by the Payment Card Industry). We do not store full credit/debit card numbers on our servers. We only receive limited information (e.g., last 4 digits, card brand, expiry month/year) for reconciliation, fraud prevention, and support.

3) Accepted Payment Methods

We currently accept the following (as displayed at checkout):

  • Visa, Mastercard, American Express
  • PayPal
  • Apple Pay / Google Pay (if enabled on your device)
  • KLARNA

All prices are shown in GBP (£).

4) Pricing, Currency & VAT

  • All prices on the Website are listed in GBP (£).
  • Prices include/exclude VAT where indicated. [If registered, add your VAT number in your footer and invoices.]
  • Shipping fees (if applicable) are calculated and shown clearly at checkout. See our Shipping Policy for details.
  • We do not add hidden fees. Any additional costs (shipping, express delivery, etc.) are shown before you confirm payment.

5) Order Authorisation, Capture & Invoicing

  • When you place an order, your card/payment method may be authorised first; the amount is captured (charged) when we confirm/dispatch your order.
  • You will receive an order confirmation email after checkout and a dispatch email (with tracking) once your order is shipped.
  • If you need a VAT invoice, please email support@gardeneggchair.co.uk.

6) Statement Descriptor

Your bank or card statement may show “FURNITURE STAR LIMITED / Garden Egg Chair” (or a similar descriptor) for your purchase.

7) Refunds & Returns

Refunds are processed according to our Refund & Return Policy and statutory rights (e.g., 30-day right to cancel under the UK Consumer Contracts Regulations).

  • Refunds are issued to the original payment method.
  • Processing typically takes 3–7 business days after we receive and inspect your return.
  • For faulty, damaged, or misdescribed items, we will repair, replace, or refund in line with the Consumer Rights Act 2015.

8) Chargebacks & Disputes

If you believe a payment was made in error or you notice an unknown transaction, please contact us first at support@gardeneggchair.co.uk. We’ll investigate promptly and work to resolve the issue.

Chargebacks raised without contacting us may delay resolution.

9) Fraud Screening & Order Verification

We use automated and manual fraud screening tools. We reserve the right to reject, cancel, or refund any order that fails verification checks or appears high-risk. We may request additional verification information (e.g., proof of address, ID) to protect you and our business.

10) Storage of Payment Information

We do not store full card numbers or CVVs. Tokenised references may be stored by our PCI-compliant payment processors to manage refunds, recurring payments (if ever applicable), or fraud checks.

11) Buy Now, Pay Later (If Applicable)

If we offer financing or BNPL (e.g., Klarna, Clearpay, PayPal Pay in 3), your agreement is directly with that provider. Their terms, interest/fees, and credit checks apply. Please review their policies before completing your purchase.

12) Errors, Pricing Changes & Availability

We reserve the right to correct pricing or description errors and to cancel/refund orders in such cases. Pricing and availability may change without notice, but changes won’t affect confirmed paid orders unless there’s a material error.

13) Compliance with Laws

We comply with applicable consumer, payment, and data protection laws in the United Kingdom. Your personal data is processed in line with our Privacy Policy and the UK GDPR.

14) Changes to These Billing Terms

We may update these Billing Terms & Conditions from time to time. The “Last updated” date at the top indicates the current version. If changes are material, we’ll notify you on the Website or by email before they take effect.

15) Contact Us

Garden Egg Chair (trading name of FURNITURE STAR LIMITED, 10947027)

29 Ystrad Road, Fforestfach, Swansea, Wales, SA5 4LH, United Kingdom

Phone: +44 161 391 2033

Email: support@gardeneggchair.co.uk