Privacy Policy
Last updated: 26 July 2025
Garden Egg Chair is a trading name of FURNITURE STAR LIMITED (VAT Number: GB 291869452), registered at 29 Ystrad Road, Fforestfach, Swansea, Wales, SA5 4LH, United Kingdom (“we”, “us”, “our”).
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit https://gardeneggchair.co.uk (the “Website”), make a purchase, or interact with us.
1) Who is the data controller?
FURNITURE STAR LIMITED
29 Ystrad Road, Fforestfach, Swansea, Wales, SA5 4LH, United Kingdom
Phone: +44 161 391 2033
Email: support@gardeneggchair.co.uk
2) What personal data we collect
We may collect and process the following categories of data:
- Identity & Contact Data – name, email address, phone number, billing and delivery addresses.
- Order & Payment Data – order details, payment method (last 4 digits only, never full card numbers), transaction IDs.
- Account Data – username, password (hashed), preferences, saved addresses.
- Marketing & Communications Data – your preferences for receiving marketing.
- Technical & Usage Data – IP address, device/browser type, login data, time zone, cookie identifiers, pages visited, cart events.
- Support Data – messages you send to us (email, contact forms, chat), photos/videos you provide for returns or warranty claims.
- Gift Recipient Data – name, delivery address (used only to fulfil the order).
We do not intentionally collect data from children under 13. If you believe a child has provided us data, please contact us to remove it.
3) How we collect your data
- Directly from you (checkout, account registration, forms, email, chat).
- Automatically via cookies, pixels, and similar technologies when you browse our Website.
- From third parties that help us process orders and payments (e.g., payment processors, couriers, analytics and anti-fraud tools).
4) Why we process your data & lawful bases (UK GDPR)
| Purpose | Examples | Lawful Basis |
|---|---|---|
| To process and deliver your order | Payments, shipping, order confirmations | Contract |
| Customer service & after-sales | Returns, warranty, support tickets | Contract / Legitimate interests |
| Account creation & management | Login security, saved addresses | Contract / Legitimate interests |
| Marketing communications | Newsletters, special offers | Consent (you can withdraw at any time) |
| Analytics & site improvement | Page performance, conversion tracking | Legitimate interests |
| Fraud prevention & security | IP logging, suspicious order checks | Legitimate interests / Legal obligation |
| Legal compliance & record-keeping | Tax, accounting, consumer law | Legal obligation |
5) Cookies & similar technologies
Yes, we use cookies. They help us:
- Remember your cart and login session
- Understand traffic and behaviour to improve our site
- Provide secure checkout and fraud prevention
- Personalise marketing (if you consent)
You can manage cookies through your browser or our cookie banner. Disabling some cookies may impact site functionality.
Typical tools we may use (only include what you actually use):
- Google Analytics / GA4
- Facebook Pixel / Meta Pixel
- Google Ads conversion tracking
- Hotjar / Microsoft Clarity
- Email marketing (e.g., Mailchimp / Klaviyo)
- Payment processors (e.g., Stripe / PayPal)
6) Do we share your data?
We do not sell your personal data. We may share it with:
- Service providers who help us run our business (hosting, payment processors, couriers, email service providers, analytics, customer support tools).
- Professional advisers (lawyers, accountants, auditors).
- Authorities where required by law (e.g., fraud, tax, law enforcement).
- Business transfers – if we merge, sell, or restructure our business, your data may be transferred under the same protections.
All processors are contractually bound to keep your data confidential and use it only to provide their services to us.
7) International transfers
Some providers may transfer data outside the UK/EEA. Where this happens, we rely on appropriate safeguards such as UK Addendum to EU Standard Contractual Clauses or adequacy decisions.
8) How long we keep your data
We retain personal data only as long as necessary:
- Orders & invoices: 6 years (accounting/legal obligations)
- Customer accounts: until you delete your account or request erasure
- Marketing data: until you unsubscribe or withdraw consent
- Support tickets/warranty: typically up to 6 years after resolution
We may keep minimal data to comply with legal obligations or resolve disputes.
9) Your rights (UK GDPR)
You have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data (where applicable)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (for marketing or other consent-based processing)
- Lodge a complaint with the ICO (see below)
To exercise your rights, contact: support@gardeneggchair.co.uk
ICO (UK Supervisory Authority):
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK — https://ico.org.uk
10) Security
We use appropriate technical and organisational measures to protect your data, including SSL encryption, restricted access, hashed passwords, and secure payment gateways. No method of transmission over the Internet is 100% secure, but we follow industry best practices to protect your information.
11) Third-party links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before submitting any data.
12) Testimonials & reviews
With your permission, we may publish your review or testimonial (typically showing only your first name and initial). Contact us if you want it removed.
13) Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If we make material changes, we will notify you via email or a notice on the Website.
14) Contact us
Garden Egg Chair (trading name of FURNITURE STAR LIMITED)
29 Ystrad Road, Fforestfach, Swansea, Wales, SA5 4LH, United Kingdom
Phone: +44 161 391 2033
Email: support@gardeneggchair.co.uk